Girls were too busy talking when I picked my dog, had to remind them of things I needed to pick and they never said anything when we left, handed me the dog and turned around and went back talking to the other girl and man at the desk.
Hi Jill, thank you for taking the time to review us. First of all, we are sorry to hear about the level of customer service you received at the moment of check out, this is not our normal standard of care. I assure you this will be addressed by the Resort Manager. Your satisfaction is our number one priority. Aside from that, hopefully Scratchy enjoyed his stay with us, he's such a goodboy. We appreciate you choosing us and hope you have an amazing rest of your day!